Task 3. Fill in the sentences with the correct form of the verbs from the table above and then discuss these points.
• Asking people questions usually prevent miscommunication.
• One of the most common reasons that ………..… misunderstandings is the
use of complicated sentence structures.
• It only makes sense to shore positive feedback as it keeps everyone happy.
• People with various knowledge, experience and cultural backgrounds interpent messages in a different way.
Task 4. Watch the first part of a video (to 3:10) titled “How miscommunication happens (and how to avoid it)” and choose correct answers.
1) The transmission model:
A. means that communication is a one-way process
B. involves communicating complex concepts
C. includes feedback from the other person
2) In the transactional model:
A. there is no exchange of information
B. just one person assigns meaning
C. people give and receive feedback
3) Perceptual filters….
A. improve communication by adding extra information
B. limit the number of messages we receive
C. change meanings and interpretation of messages we receive.
Task 5. Complete these rules of good communication with words given below.
filters, gut, open, express. engage,
1: Engage actively with the verbal and nonverbal feedback of others, and adjust your message to facilitate greater understanding.
2: Listen with your eyes and ears, as well as with your gut. Remember that communication is more than just words.
3: In the rush to express ourselves, it’s easy to forget that communication is a two -way street. Be open to what the other person might say.
4: Be aware of your personal perceptual filters . Elements of your experience, including your culture, community, and family, influence how you see the world.
9.Match phrases to correct categories.
• In other words, …You want to explain/clarify something
you’ve already said
• I don’t quite follow….You want someone to clarify
what they’ve said
• Can you elaborate on that?You want someone to clarify
what they’ve said
• I don’t fully understand…You want someone to clarify
what they’ve said
• Could you be more specific?You want someone to clarify
what they’ve said
• I didn’t catch that.You didn’t hear something
• Could you repeat?You didn’t hear something
• To put it another way…You want to explain/clarify something
you’ve already said
• Just to be clear, you’re
suggesting that…You want to check if you understand what
someone has just said
• To be more specific….You want to explain/clarify something
you’ve already said
• Can you say that again?You didn’t hear something
• I don’t get it…You want someone to clarify
what they’ve said
• Would you mind speaking more
slowly?You didn’t hear something
• So, you’re saying that…You want to check if you understand what
someone has just said
• If I understand you correctly…You want to check if you understand what
someone has just said
• Correct me if I’m wrong, but
you’re saying that…You want to check if you understand what
someone has just said
• Let me clarify that…You want to explain/clarify something
you’ve already said
1: You want someone to clarify
what they’ve said
2: You didn’t hear something
3: You want to explain/clarify something
you’ve already said
4: You want to check if you understand what
someone has just said
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